Contact Us

Meet Us

US OFFICE/HEADQUARTERS

2307 FENTON PARKWAY,
#107-109, SAN DIEGO,
CA 92108 USA
TOLL-FREE: 888-543-5520

591938443

F A Q

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How do I send you the files?

Through FTP servers or as simple email attachment using secure passwords.

How do I know that your company provides good quality service?

We offer a free trial for 100 lines, if you are completely satisfied you could sign up with us.

What kind of audio files can you work with?

We work with a wide variety of files like wav, mp3, dss Olympus, vox, windows Media, msv and dvf files Sony Recorders, Philips Digital Recorder format, Sanyo Digital Recorder format and more.

Can you use my templates / formats?

Yes, we will use your templates / formats / instructions.

What constitutes a line of transcription?

We count a 65-character line where a character is defined as any letter, number or symbol necessary for the final appearance and content of a document, including the space bar. To fully understand this, take a transcribed document and open it in Word 97 or greater. Go to Tools, select Word Count and note the value shown next to “Characters (with spaces)” and divide this by 65

How do I get billed? How do I make payments?

We send invoices at the end of every month. You can pay through paypal or Online account transfer to us.

Do you work in MS Word?

Yes MS Word is used for most of the work.

What will be the turn-around time?

The turn-around time is from 2 to 48 hours.

Are there any extra cost for TAT?

No, definitely not.